Privacy Policy

Privacy Policy

Introduction

Welcome to https://gohighlevel-conversation-routing-cost.scoopstorm.com (hereafter referred to as “the Company,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from our users, in alignment with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Sales Practice Act (UCPA)
  • Connecticut Total Data Privacy Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy covers all aspects of our online presence, including our official website, mobile applications, software services, and any other digital platforms or tools we offer under the gohighlevel-conversation-routing-cost brand. However, please be advised that this policy does not extend to third-party websites, applications, products, or services accessible through links or integrations on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This policy outlines the practices when users:

  1. Utilize our applications and services as authorized users.
  2. Visit our websites linked to this Privacy Policy.
  3. Engage with us through communications such as newsletters, emails, telephone calls, or texts/SMS messages.

Personal Data Collection

We collect a range of personal data to enhance user experiences and improve our services. The types of personal information we gather include:

  • Account Information: Details related to your account creation and management, including usernames, passwords, and account settings.
  • Payment Information: Transaction details for purchasing our products or services, such as credit card numbers, billing addresses, and payment history.
  • Financial Information: Data associated with financial transactions, bank accounts, or investment portfolios (if provided).
  • Purchase Information: Records of your purchases, including products/services acquired, quantities, and purchase dates.
  • Mobile Device Identifiers: Unique identifiers from your mobile device for analytics and personalized experiences.
  • Location Data: Geographic location information used for mapping services and localized content delivery.
  • Feedback: Your comments, reviews, and suggestions to improve our products and services.
  • Social Media Information: Data obtained from social media platforms when users choose to connect their accounts with us.
  • Product Information: Details about the products or services you interact with on our platform.

We collect this data through various methods: user input forms, account settings, browsing interactions, automated tracking technologies (like cookies and device fingerprinting), and third-party data providers who share information in accordance with their privacy policies.

Cookies

We employ cookies to enhance your online experience and gather analytics on our platform’s performance. Cookies are small text files stored on your browser or device that serve different purposes:

  • Strictly Necessary: These ensure basic functions, like secure login and maintaining session data.
  • Preference: Customizing user preferences and settings to provide a personalized experience.
  • Analytics: Tracking website usage statistics to understand user behavior and improve our services.

Users have the option to control non-essential cookies through our in-app Cookie Manager, allowing them to manage their cookie choices.

Retention and Deletion

The duration for which we retain personal data is determined by legal requirements and the purpose of collection. We keep data only as long as it is necessary for the fulfillment of those purposes, after which it is securely deleted or anonymized. This may include:

  • Retaining transaction records for financial reporting and tax purposes.
  • Storing user preferences to deliver personalized experiences upon future visits.
  • Keeping logs of user interactions for internal analytics and service improvements.

Security Measures

We prioritize the protection of your personal data by implementing robust security measures:

  • Encrypting sensitive data during transmission and storage using industry-standard protocols.
  • Engaging secure third-party processing partners who adhere to strict privacy and security standards.
  • Regularly auditing our systems for vulnerabilities and implementing patches promptly.
  • Training our staff on privacy best practices and data handling procedures.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect or solicit personal information from minors. If you believe we have collected such data by mistake, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights (depending on your jurisdiction)

In line with applicable privacy laws, users in various regions are entitled to specific rights regarding their personal data:

  • Access: The right to request access to and review the personal data we hold about you.
  • Rectification: Correcting inaccurate or incomplete personal data.
  • Erasure/Right to be Forgotten: Asking us to delete your personal data, except when this is not feasible or required by law.
  • Restriction: Limiting the processing of your personal data in specific circumstances.
  • Data Portability: Receiving a copy of your personal data in a structured, commonly used format and transferring it to another controller.
  • Objection: Objecting to the processing of your data for direct marketing or other purposes.
  • Non-Discrimination: The right not to be subject to automated individual decision-making that significantly affects you.

To exercise these rights or file appeals/complaints, please contact our dedicated privacy team via email at [email protected] or through written correspondence to our registered address.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant modifications will be prominently displayed on our website with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your privacy.

Contact Information

For any inquiries related to this Privacy Policy, data-related requests, or unsubscribe preferences, please reach out to:
Email: [email protected]
Address: [Privacy Team Contact Address]